Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for communitylivingmo.org and applies solely to information collected by this website.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us such as name, address, phone numbers, email addresses, reason for contact, etc. via email or other direct contact from you. We do not share, sell, rent or otherwise provide this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third-party organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you in the future to share information about Community Living.

Your Access to and Control Over Information

You may contact Community Living at development@communitylivingmo.org or 636-970-2800 to access or change the following:

  • Opt out of any future contacts from us at any time
  • See what data we have about you, if any
    • Change/correct any data we have about
    • Have us delete any data we have about
    • Express any concern you have about our use of your data.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information voluntarily provided by you.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of the web browser, or looking for “https” at the beginning of the address of the web page.

Changes to this Policy

We may make changes to this privacy notice at any time. You may check our website at any time to see our current policy.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal identifiable information.

File a Complaint

Americans with Disabilities Act

If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

How do you file a complaint?
You can call us, download and use our ADA complaint form found below or request a copy of the form by writing or phoning Community Living, Inc. 1040 St. Peters Howell Rd, St. Peters, MO 63376 Fax: (636) 970-2810 | Phone: (636) 970-2800.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

  • Your name, address and telephone number. (See Question 1 of the complaint form.)
  • How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
  • The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)

Please submit your complaint form to address listed below:
Michelle Martin-Yodis
Community Living, Inc.
1040 St. Peters Howell Rd,
St. Peters, MO 63376

Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, we can assist you. Please contact us at (636) 970-2800 or mmartin-yodis@communitylivingmo.org.

How will your complaint be handled?
Community Living, Inc. investigates complaints received no more than 180 days after the alleged incident. Community Living, Inc. will process complaints that are complete. Once a completed complaint is received, Community Living, Inc. will review it to determine if Community Living, Inc. has jurisdiction.

Community Living, Inc. will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, Community Living, Inc. may contact you. Unless a longer period is specified by Community Living, Inc., you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Community Living, Inc. may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.

After an investigation is complete, Community Living, Inc. will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with Community Living, Inc. determination, you may request reconsideration by submitting a request in writing to Community Living, Inc. within seven (7) days after the date of Community Living, Inc. letter, stating with specificity the basis for the reconsideration. The Director of Human Resources will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Director of Human Resources will issue a determination letter to the complainant upon completion of the reconsideration review.

Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.

Missouri Department of Transportation External Civil Rights Division
Title VI Coordinator
1617 Missouri Blvd.
P. O. Box 270
Jefferson City, MO 65102-0270
www.modot.org

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

Notifying the Public of Rights under Title VI

Community Living, Inc. posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.

Community Living operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by Community Living, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

How to file a Title VI Complaint with Community Living:

  1. Complaint Forms may be obtained online or in-person at Community Living’s administrative office located at 1040 Saint Peters Howell Road, Saint Peters, Missouri 63376, or by calling 636.970.2800.
  2. In addition to the complaint process at Community Living, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region 7, 901 Locus Street, Suite 404, Kansas City, Missouri 64106.
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  4. The form must be signed and dated and include your contact

If information is needed in another language, contact (636) 970-2800.

Any members of the public can request additional information on Community Living’s nondiscrimination obligations and contact Michelle Martin-Yodis, Director of Human Resources, at (636) 970-2800.

To express concern or file an ADA complaint, please email mmartin-yodis@communitylivingmo.org

HIPAA Policy

The following is the Notice of Privacy Practices (NPP) for Community Living, Inc. This NPP is directed toward all Community Living participants and their guardians. Therefore, “you” refers to Community Living’s participants and/or guardians.

Notice of Privacy Practices Effective date: March 20, 2023

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We are required by the Federal Health Insurance Portability and Accountability Act (HIPAA) to follow the practices described in this pamphlet. This notice applies to protected health information (PHI) that we have about you and which is kept in or by Community Lving. With some exceptions, we must obtain your authorization to disclose (or release) your health care information. There are some situations in which we do not have to obtain your authorization. This Notice of Privacy Practices does not cover every possible use or disclosure. If you have any questions, please contact one of Community Living’s Privacy Officers.  Examples of Protected Health Information: Name, address, telephone number, electronic mail address, social security number, medical record number, health plan number, account number, full face photographic images, any recorded or verbal health-related information.

Who has access to your personal information? Employees of Community Living and/or Business Associates who have a need to know or to disclose the information in order to provide treatment and services, billing for services or health care operations.

Without your authorization, we may use your personal information:

  • Without your authorization, we may use your personal information:
  • To plan your treatment and services
  • To process bills for payment, or to obtain advance approval from your insurance, Medicaid, Medicare, or third party payers.
  • To exchange information with State entities such as Social Security, Social Services,
  • Department of Health and Senior Services, Department of Mental Health, etc.
  • To treat you in an emergency.
  • To treat you when there is something that prevents us from communicating with you.
  • To inform you about possible treatment options.
  • For agencies involved in a disaster situation.
  • As required by State, Federal, or local law. This includes investigations, Audits, inspections, and licensure.
  • When ordered to do so by a court in judicial and administrative proceedings.
  • In cooperation with law enforcement in investigation of commit a crime.
  • To communicate with coroners, medical examiners, and funeral homes, when necessary for them to do their jobs.
  • To communicate with federal officials involved in security activities authorized by law.
  • For public health needs such as control of infectious diseases.
  • For purposes of research as approved by Human Rights Committee.
  • Oversight of our health care delivery system.
  • For National Defense and security.
  • For quality assurance audits.
  • Inclusion in facility directories.
  • To share needed information for processing payment for health care services.

Uses or disclosures not covered in this Notice of Privacy Practices will not be made without your written authorization. If you provide us written authorization to use or disclose information, you can change your mind and revoke your authorization, we will no longer disclose the information. What are your rights?

  • Access to and copies of Protected Health Information.
  • To appeal if we decide not to let you see all or some parts of your record.
  • To ask for the record to be changed if you believe you see a mistake or something that is not complete.
  • You must make this request in writing. We may deny your request if:
    1. We did not create the entry that is wrong.
    2. The information is not part of the file that we would let you see.
    3. We believe the record is accurate and complete.
  • To know to whom we have released information about you up to last six years, other than permitted disclosures for treatment, billing or health care operations as described in this notice. The first request in a 12-month period is free. We may charge you for additional requests.
  • To request that we limit how we use or disclose information about you. This must be made in writing, and we are not required to agree to the request.
  • To ask that we communicate with you about medical matters in a certain way or at a certain location. This request must be made in writing.
  • To authorize other releases of your personal information not described previously. You may change your mind and remove the authorization at any time (in writing).
  • To have a paper copy of the Notice of Privacy Practices.
  • To file a complaint with us or with the Secretary of the Department of Health and Human Services if
    you believe any of your rights have been violated. All complaints must be in writing. You will not be penalized if you file a complaint.
  • We reserve the right to change this notice. We may make the revised notice effective for health information we already have about you as well as any we received in the future.

If you wish to exercise any of these rights, or to file a complaint, you should contact one of the Privacy Officers of Community Living, Inc.

John Ditch
Senior Director, Quality and Information Systems
1040 St. Peters Howell Rd.
St. Peters, MO 63021
jditch@communitylivingmo.org

Denise Grindstaff
Executive Office Manager
1040 St. Peters Howell Rd.
St. Peters, MO 63021
dgrindstaff@communitylivingmo.org